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    Handling Refunds

    We can refund charges made to our account, either in whole or in part. Refunds use our available Stripe balance – this doesn’t include any pending balance. If our available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from our bank account.

    If Stripe can’t debit the remaining amount from our bank account, our refunds may go into a pending status until we add funds to our Stripe balance. We can view a list of all your pending refunds in the Dashboard.

    Issuing refunds

    Refunds can be issued using the API or the Stripe Dashboard and are processed immediately. Once issued, refunds can’t be cancelled.

    We can issue more than one refund against a charge, but you can’t refund a total greater than the original charge amount.

    Using Dashboard

    Let's start issuing a refund using the Dashboard.

    First, we need to go to the payment to be refunded on the payments overview page. Select the payment we need to refund and click on Refund.

    Refund Payment

    By default, full refund will be issued. For a partial refund, we can enter a different amount. Select a reason for the refund and click Refund.

    Issue Refund

    Using API

    To refund a payment using the API, we have to create a Refund and provide the ID of the charge or PaymentIntent to be refunded.

    Let's see how can we create a Refund using Stripe Refund API.

    1curl \
    2> -u sk_test_51IUPamDdkrcdQOlhs2b...VV2OQeFjRe1004Oahe9N3: \
    3> -d charge=ch_3KtYTl2eZvKYlo2C0YIS3rgI

    Note, in a scenario where status of PaymentIntent is requires_capture, we can't process a refund. Instead, we need to cancel the PaymentIntent.

    Cancelling a PaymentIntent

    We can cancel a PaymentIntent if we no longer intend to use it to collect payment from the customer. Cancelling a PaymentIntent is optional, and it’s okay to keep a PaymentIntent in an incomplete status like requires_confirmation or requires_payment_method. Incomplete PaymentIntents are useful in understanding the conversion rate at checkout.

    A PaymentIntent can only be cancelled when it has one of the following statuses: requires_payment_method, requires_capture, requires_confirmation, or requires_action – a PaymentIntent can’t be cancelled while it’s actively processing or after it has succeeded.

    Let's see how we can cancel a PaymentIntent using the cancel API.

    1curl \
    2> -u sk_test_51IUPamDdkrcdQOlhs2b...VV2OQeFjRe1004Oahe9N3:: \
    3> -X POST